You’ve found the breed you love, verified the breeder’s health certifications, and you’re ready to commit. What happens next? This step-by-step guide walks through the complete PoodleDoodle Puppies journey — from booking deposit to your puppy’s first night at home — so there are no surprises.
Step 1: Booking Deposit (50{8c91a1b828647c9397b6758867d96ed88bac4927dfb7c8db9d57959fc7b5ed71} Payment)
After viewing available puppies on our website and selecting the one that resonates with your family, the booking process begins with a 50{8c91a1b828647c9397b6758867d96ed88bac4927dfb7c8db9d57959fc7b5ed71} deposit paid securely via Razorpay (UPI, card, net banking, or EMI available). This deposit reserves your specific puppy for 48 hours exclusively for you. Once paid: your puppy’s status changes to “Reserved” on our site, you receive an order confirmation email with your full puppy details, and we schedule your introductory WhatsApp call within 24 hours.
Step 2: Getting Ready (Weeks 1–4 After Booking)
In the weeks between booking and delivery, we keep you closely connected. You receive weekly photo and video updates of your puppy’s development. Your dedicated PoodleDoodle coordinator is available for questions about preparation, puppy-proofing, what to buy, and which vet in your city we recommend. We send a comprehensive new puppy guide covering: what to buy before the puppy arrives, how to puppy-proof your home, what food to start with, vaccination schedule, and how to handle the first night.
Step 3: Pre-Ship Payment (20{8c91a1b828647c9397b6758867d96ed88bac4927dfb7c8db9d57959fc7b5ed71} + Transport)
When your puppy reaches 7 weeks old (or 2 weeks before the confirmed dispatch date), the 20{8c91a1b828647c9397b6758867d96ed88bac4927dfb7c8db9d57959fc7b5ed71} pre-ship payment becomes due. This also includes the transport cost (escort-accompanied delivery across India). After this payment is received, we confirm the flight/travel date, assign your personal escort, and book all logistics. You receive the travel details at least 72 hours before departure.
Step 4: Transit Day
Your escort departs with your puppy and sends a photo at the start of the journey. Your order dashboard (under My Account → Transit Tracking) updates in real time. The escort maintains contact throughout. On arrival, the escort delivers directly to your door with all documentation.
Step 5: Final Payment (30{8c91a1b828647c9397b6758867d96ed88bac4927dfb7c8db9d57959fc7b5ed71} on Delivery)
The balance 30{8c91a1b828647c9397b6758867d96ed88bac4927dfb7c8db9d57959fc7b5ed71} is due at the moment of handover — either digitally (Razorpay link) or by card reader. You sign the delivery receipt and receive: the original health certificate, vaccination card, microchip certificate, parentage certificates, and your complete breeder support contact.
Frequently Asked Questions
Q: What if I change my mind after paying the 50{8c91a1b828647c9397b6758867d96ed88bac4927dfb7c8db9d57959fc7b5ed71} deposit?
A: Deposits are generally non-refundable — this is standard practice across responsible breeders, as the deposit covers the cost of holding the puppy (and turning away other buyers) for you. If circumstances are exceptional, discuss with us directly. We will always do our best to find a fair resolution.
Q: Can I choose the specific puppy from the litter?
A: Yes, when litter listings go live, you can select a specific puppy. We also offer temperament assessment at 6–7 weeks — we tell you which puppy in the litter best matches your family profile based on how they interact with each other and with people.
Q: What is the typical waiting time from booking to delivery?
A: Most puppies listed are 6–10 weeks old when listed. Delivery happens at 8–10 weeks. So from booking to delivery, expect 0–4 weeks depending on the puppy’s age at booking.
Q: What if my puppy shows health issues after delivery?
A: We stand behind our puppies. If a hereditary health condition covered by our health guarantee manifests within 12 months of purchase, we work with you to find the best resolution — which may include covering a percentage of treatment costs, providing a future puppy, or other support. Details are in our written health guarantee, which every buyer receives.
Q: Can I visit the puppy before the delivery date?
A: If you are in the same city as our breeding home (Gurugram, Delhi NCR), yes — visit any time. For out-of-station buyers, we’re happy to arrange an extended video call tour of the puppy’s environment and a live meet-your-puppy session via WhatsApp video.
Ready to find your perfect puppy?
View our available Poodle and Doodle puppies with OFA-certified parents and live transit tracking.
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